1-800-361-5373 – Is It a Scam? Full Reports and Verification

The toll-free number 1-800-361-5373 belongs to Aeroplan, Air Canada’s loyalty program. This number serves customers across Canada, the United States, and the Caribbean, handling a range of inquiries from account management to fraud reporting. For those searching online to verify whether this number is legitimate, the evidence consistently points to one conclusion: 1-800-361-5373 is the official customer service line operated by Aeroplan and Air Canada, not an unsolicited calling number associated with scams or robocalls.

Understanding the distinction between legitimate service numbers and suspicious calling patterns matters for consumer safety. This article examines verified information about 1-800-361-5373, drawing from public forums, airline documentation, and consumer review platforms to provide clarity on who uses this number and how callers can safely engage with it.

Is 1-800-361-5373 a Scam?

The evidence from multiple sources indicates that 1-800-361-5373 is not a scam number. No verified complaints in FCC, FTC, or toll-free database records link this number to unsolicited calls, fraudulent schemes, or deceptive practices. Instead, this number appears consistently across Air Canada documents, consumer forums, and review platforms as the legitimate contact line for Aeroplan customer service.

Some online users have expressed frustration with wait times when calling this number, with hold periods occasionally extending to two and a half hours. However, these complaints reflect dissatisfaction with service speed rather than evidence that the number itself engages in fraudulent activity. Historical phishing alerts from 2012 and beyond have actually recommended this number as a safe contact for reporting scams targeting Aeroplan members.

The number operates primarily as an inbound service line. Customers experiencing issues with their Aeroplan accounts, suspicious emails claiming to be from Aeroplan, or unauthorized transactions on bookings initiated through Air Canada are directed to call this number for assistance. This inbound-focused purpose explains why most public reports about the number relate to user experiences when seeking help rather than receiving unexpected calls.

Understanding the Difference Between Inbound and Outbound Calls

Consumer confusion about 1-800-361-5373 often stems from a misunderstanding of how toll-free customer service numbers function. This number exists primarily for customers to initiate contact with Aeroplan, not for the company to place outbound calls. When users report receiving calls from this number, the most likely explanation is that scammers are spoofing the legitimate number to disguise their identity, a practice known as caller ID spoofing.

Who Is Calling from 1-800-361-5373?

Aeroplan and Air Canada operate 1-800-361-5373 as their primary contact center for loyalty program members. According to review platforms, approximately 64% of consumers identify this as the best phone number to reach the program, with 56% successfully connecting with a live representative on their attempt. The service handles inquiries related to reward bookings, flight redemptions, account management, and fraud verification.

Air Canada documents specifically reference this number in their internal procedures for travel agencies handling suspicious credit card activity on bookings. Agents are instructed to contact this number when verifying transactions or reporting potentially fraudulent use of Aeroplan points. The number also appears in Air Canada’s official identity verification guidance, where members experiencing account lockouts due to suspected fraud are directed to call for assistance.

For members who have locked their accounts after reporting suspicious activity, calling this number initiates a verification process. Air Canada’s identity verification page outlines the steps members should take when seeking to regain access to their accounts. The process typically involves confirming personal information and answering security questions before account access is restored.

Official Uses of 1-800-361-5373

• Account deactivation requests due to fraud or security concerns
• Reporting unauthorized credit card transactions linked to Aeroplan bookings
• Notifying the program about phishing emails impersonating Aeroplan
• Redemption issues with reward flights and package bookings
• General account inquiries and status updates

User Reports and Complaints About 1-800-361-5373

Review platforms and travel forums contain mixed feedback about experiences with 1-800-361-5373. ConsumerAffairs and PissedConsumer host reviews where some callers describe negative experiences with wait times and service resolution. A representative complaint cites hold times of two and a half hours and characterizes the overall experience as unsatisfactory, though the complaint focuses on service delivery rather than accusing the number of fraudulent activity.

FlyerTalk forum discussions about this number span multiple years, with threads addressing both legitimate use cases and warnings about phishing scams. Members use the forum to share their experiences receiving suspicious emails claiming to be from Aeroplan and seeking guidance on whether the legitimate number should be used to report such incidents. The consensus in these discussions is that calling 1-800-361-5373 remains a safe way to verify account status or report concerns about potential fraud.

No evidence from post-2020 sources identifies this number as a source of unsolicited robocalls or telemarketing. The absence of FCC or FTC complaints specifically naming 1-800-361-5373 contrasts with patterns seen for numbers associated with tech support scams or IRS impersonation schemes, where regulatory databases typically contain numerous consumer complaints.

How to Handle Calls from 1-800-361-5373

If you receive an unexpected call displaying 1-800-361-5373 on your caller ID, exercise caution but recognize that the call may originate from a scammer spoofing the legitimate number rather than from Aeroplan itself. Caller ID spoofing allows bad actors to display any number they choose, which means the presence of a legitimate number on your screen does not guarantee the call is authentic.

If You Receive a Suspicious Call

• Do not provide personal information, account numbers, or passwords to unexpected callers
• Hang up and call 1-800-361-5373 directly if you need to verify account status
• Report spoofing attempts to the FTC at consumer.ftc.gov
• File a complaint with the FCC regarding unwanted calls at fcc.gov/spam
• Consider adding your number to the National Do Not Call Registry at donotcall.gov

For Aeroplan members with legitimate concerns about their accounts, calling 1-800-361-5373 directly remains the recommended course of action. Air Canada’s verification process exists to help members confirm their identity and address issues ranging from locked accounts to suspicious activity. Travel agencies handling bookings for clients should use this number when encountering credit card discrepancies or fraud indicators on reservation systems.

If You Wish to Block the Number

Smartphone blocking features allow users to block specific numbers from reaching them. However, blocking the legitimate 1-800-361-5373 number would prevent you from reaching Aeroplan customer service if needed in the future. If you suspect you are receiving spoofed calls that display this number, consider blocking the pattern or reporting the issue to your phone carrier rather than blocking the number entirely.

Blocking unwanted marketing calls generally falls under guidance from the FTC and FCC. Their resources at consumer.ftc.gov/features/scam-alerts provide updated information on recognizing and reporting phone scams. The Better Business Bureau also maintains resources at bbb.org for identifying fraudulent calling patterns.

Timeline of Reported Activity

Understanding when and how this number appears in public discourse helps contextualize its reputation. The following timeline summarizes the available record of mentions and user experiences.

1. 2012: Early phishing alerts reference 1-800-361-5373 as a safe contact for reporting fraudulent Aeroplan emails, establishing its legitimacy during the early period of online loyalty program fraud
2. 2013–2019: Ongoing mentions in travel forums and consumer reviews as the official Aeroplan contact number, with no significant complaints about the number itself being fraudulent
3. 2020–Present: Continued appearance as the verified customer service line across Air Canada documentation, with user reviews focusing on service speed rather than fraud concerns

No evidence suggests any significant shift in the ownership or operational status of this number over the years. Its consistent appearance in official Air Canada materials and its sustained presence in consumer forums indicate a stable, legitimate service line maintained by the airline’s loyalty program.

What We Know and What Remains Unclear

The Context Behind Phone Number Verification

Consumer searches for phone number verification typically increase when individuals receive unexpected calls or encounter phishing attempts. Scammers frequently target loyalty program members because accumulated points represent monetary value that can be redeemed for flights, hotels, and merchandise. Air Canada’s Aeroplan program, serving millions of members across North America, presents an attractive target for such schemes.

The Federal Trade Commission notes that tech support scams and phishing schemes often display trusted numbers to deceive victims. When a number like 1-800-361-5373 appears in search results, the confusion between legitimate service numbers and spoofed calling numbers creates legitimate consumer concern. Understanding that these numbers function primarily as inbound lines helps clarify that receiving unexpected calls from such numbers likely indicates spoofing rather than legitimate outreach from the business.

For travelers and Aeroplan members, maintaining awareness of how Air Canada communicates with members helps distinguish authentic contact from scams. Official communications typically reference specific account details, booking references, or verification steps that legitimate representatives would request through secure channels rather than unsolicited phone calls.

Sources and Consumer Guidance

When you get an email that claims to be from Aeroplan but looks suspicious, do NOT click on any links. Call 1-800-361-5373 to notify Aeroplan of the scam attempt.

— FlyerTalk forum discussion on Aeroplan fraud alerts

The information presented in this article draws from Air Canada’s official documentation, consumer review platforms, and travel community discussions. Sources include PissedConsumer customer service listings, FlyerTalk forum threads addressing Aeroplan account security, ConsumerAffairs travel reviews, and Air Canada’s own identity verification guidance.

Consumers seeking additional information about recognizing phone scams can consult resources from the FTC at consumer.ftc.gov/features/scam-alerts and from the FCC’s spam protection page at fcc.gov/spam. The National Do Not Call Registry provides a formal mechanism for reducing unwanted telemarketing calls at donotcall.gov.

Summary

The toll-free number 1-800-361-5373 belongs to Aeroplan and Air Canada, serving as their official customer service channel for account management, fraud reporting, and reward bookings across North America. Available evidence from airline documentation, consumer forums, and review platforms consistently identifies this number as legitimate. No verified complaints from the FCC, FTC, or toll-free databases connect this number to scams, robocalls, or unsolicited calling campaigns. Consumer concerns about this number typically relate to two issues: confusion caused by caller ID spoofing by scammers, and dissatisfaction with wait times when calling for service. Members who need to verify account status or report suspicious activity should call this number directly. Those who receive unexpected calls displaying this number should treat the call with caution and avoid sharing personal information. For broader guidance on handling unwanted calls or scams, federal resources from the FTC and FCC provide updated recommendations.

Frequently Asked Questions